FAQ

For trainings which take place in the Netherlands Dutch VAT is always added. For trainings outside of the Netherlands but within EU VAT reverse charge mechanism is applicable if the participant has provided EU VAT identification number in the subscription process. If you have questions regarding VAT in your invoice please contact finance@gladwellacademy.com.

The invoice is your receipt of the purchase. In the invoice you see training information training and selected payment method.

The invoice is a receipt of the purchase, it entails the information for the course you are about to enter. Therefore if participant is shifted from one training to another we always credit the invoice of the original training and make a new invoice for the new training.

Gladwell Academy B.V is a Dutch company and invoices courses in the United States.

Gladwell Academy uses credit card payment supplier to refund your purchase with the same amount as the payment sent to us, unfortunately we can not be held responsible for exchange rate differences.

If you want to change the invoicing address, the recipient of the invoice, or add information, for example purchase order number, to the invoice please contact finance@gladwellacademy.com

The invoice is the receipt of the purchase. If you want to have confirmation that your payment has been received please contact finance@gladwellacademy.com.

Our payment term is 14 days. Please note that we require our trainings to be paid before the training starts.

All our prices on the website are excluding VAT. You will see the total price on the registration page.

Yes, you need to attend the first two days of the SAFe Program Consultant (SPC) course as well. It's not possible to step in on the third day.

Mainly because the first two days of the course—Leading SAFe®—are all about the basics you need to teach SAFe to leaders.

Mostly our courses are given in English or Dutch.

The language is indicated on the course registration page. We also have courses in German and French. Please contact us to know further language needs/possibilities.

Yes. Please indicate your allergies beforehand.

Lunch and snacks are always included in the price. If you have dietary requirements, please get in touch in advance via training@gladwellacademy.com.

We aim to always have accurate details of the trainer on our website.

The trainer's name is given on the registration page and we aim to have the correct trainer on our website at all times. In the event of a new trainer has been assigned we will update you accordingly. All our trainers are qualified, with several years of experience in large-scale transformations.

We recommend booking your hotel only after the class is confirmed by email.

You will receive the exact course location by email latest 2 weeks before the start of the course. For the classes where the location is known, you can see it on the registration page (find the training in the desired location, then click 'register'). We recommend booking your hotel only after the class is confirmed by email. We advise you not to make any non-refundable bookings before the course has been confirmed.

For events, the recommended hotel options are mentioned at the event website.

About 2 weeks before the course begins, you will get an email where you can see the address. Unfortunately, we are not able to offer free parking anywhere else besides our headquarters.

In case you attend a course at our Headquarters in Amsterdam, see below parking details:

Gladwell Academy
Spaces Zuidas (6th floor)
Barbara Strozzilaan 201
1083 HN Amsterdam

If you arrive by car, you can park in the garage under the SPACES building (upon availability). You will receive a ticket from us that will allow you to leave the parking garage free of charge. Gladwell Academy is located on the left side once you exit the elevator on the 6th floor.

Please see the exact start/end time from the confirmation email you received.

Most of the courses start at 9.00 AM, some courses start at 8.30 AM. You will receive the exact schedule by email about 2 weeks before the course starts. Please make sure your email matches the one that was given during registration – the information will be sent to that email address. Please also check your spam inbox. Most classes finish at around 17:00 / 17:30 (5 PM/5.30 PM).

Please refer to the Gladwell Academy website and your email.

You will receive the exact location by email no later than 2 weeks before the start of the course. For the classes where the location is known in advance, this will be shown on the registration page (find the training in the desired location, then click 'register').

See the welcome email for reading materials, or contact one of our advisors.

In some courses, you will receive reading materials by email upon the confirmation of the course.

There are various other sources which you can use to prepare, and we have a free Scaling Agile Awareness e-learning module on our website. If you wish to have official course related content, please visit the following:

For SAFe: See the official website www.scaledagile.com

For Scrum trainings: See the official website www.scrum.org

If you alternatively wish to get some more information on rather specific topics, please feel free to reach out to our learning & development advisors or via the chat.

Here are the step by step instructions with regard to claim PDU's.

1. Log into PMI.org.
2. Click on Certifications.
3. Under Apply Now click on ReportPDUs on CSSR.
4. Type the Provider and course name in the Course Catalog search bar.
5. Click on the applicable Course.
6. You will see the breakdown of all the PDUs.

For questions regarding specifics, such as what can be counted as a PDU credit or how many credits are needed, please reach out to PMI directly at https://www.pmi.org/about/contact.

Visit the Scaled Agile website for the most actual answer to this question.

Visit the Scaled Agile website for the most actual answer to this question.

Normally you have to take the exam within 30 days of the course end date.

In the SAFe community platform you can see the “extend 2 weeks” button which will be displayed for 30 days after the exam has expired. As soon as you click the button, the two week extension begins. For example, if you require 3 weeks, then wait a week, then press the button. It's important that you don't exceed that grace period as then you would have to pay for another test.

Visit the Scaled Agile website for the most actual answer to this question.

Visit the Scrum.org website for the most actual answer to this question.

Visit the Scrum.org website for the most actual answer to this question.

Our instructors at Gladwell Academy have embraced platforms such as Zoom, Teams, and WebEx to enable remote content delivery and lively discussions. For open schedule training we use Zoom and for In-company training we prefer Microsoft Teams for their commitment to privacy and security and they currently offer the highest quality sound and picture but we can adapt to any application landscape. We also use applications such as Mural, Miro and Google Drive.

Focus in the morning, process afterwards
In a remote training setting it is much more difficult for participants (and instructors) to remain focused for long periods of time. Making a course which is normally eight hours a day, into a four-hour course set over a longer period proves far more productive in a remote classroom.

Another trap to avoid is the infamous ‘Death by PowerPoint’: slide-deck-driven trainings can become a much heavier burden. How do our trainers cope? By keeping students involved.
Of course, it is important that to access the theory during training, but it is equally important to keep people engaged and involved. So, we intelligently adapt course content, exercises, and storytelling to suit remote training.

When conducting remote classes, our instructors apply a wide range of techniques and strategies to bridge the physical distance. Here’s a few techniques we picked up.

Group involvement leans heavily on seeing each other’s faces. We ask our students to keep their video feeds on, and with great results. Seeing is engaging!

For our instructors, we try to use multiple screens in training. One monitor is used to display course materials, while the other is the channel for participant communication. This makes moving between students and content more fluid and discourages boring slide reading; a trap to avoid at all times.

• Long distance learning
• Enhances collaboration and communication
• Real-time teaching and learning
• Effective and efficient time management
• Accessible to everyone from anywhere and at anytime
• Introduces attendees and educators to educational technology
• Comprehensive online tutorials
• Encourages digital and smart classrooms
• Improves Visualization

We offer all our training courses remotely.

Gladwell remote classrooms are an exciting alternative to learning in a social physical environment. These remote classes are powered by several best-in-class online social technologies, which won’t require any additional hardware on your end – and they’re easy to join.

Remote classes are broadcast live by an accredited course instructor. You’ll be able to interact with classmates and your instructor using chat, audio and/or video, edit relevant documents together live, debate about learning topics, and share your questions and thoughts at the click of a button. It’s like a physical classroom, but without the hassle of travel.

Cancelling on short notice may trigger a fine. See our Terms & Conditions.

We understand that sometimes plans change and you have to cancel your attendance. However, canceling on short notice creates extra costs for us as well. Have you considered sending a colleague/team member instead? This is free of charge and can be done until one working day before the course starts.

In the event the Client cancels the Training Service, the following costs will be charged:

• for all cancellations a € 175 administration fee will be charged;
• If cancellation occurs between 8-6 weeks before the start of the training, 50% of the subscription price will be charged to the Client;
• If cancellation occurs between 5-3 weeks before the start of the training 75% of the subscription price will be charged to the client;
• If the client cancels within 2 weeks before the training 100% of the subscription price will be charged to the client.

See also article 3.9 in Terms & Conditions.

If the course is cancelled or confirmed, you will be notified no later than 2 weeks before the course starts.

If the course is confirmed, you will get an invitation email at least 2 weeks before the course starts. If the course is cancelled, we will inform you 2 weeks before by phone. Together we can see if there is another course date available. If not, you are entitled to a full refund. See our Terms & Conditions here.

You can contact us multiple ways of contacting us:

Call us:
Europe, US: +31(0)20-2402244

India: +91 9620157066

Email us:
Europe, US: info@gladwellacademy.com

India: info@gladwellacademy.in

Chat with an agent (during office hours):
Europe, US: www.gladwellacademy.com

India: www.gladwellacademy.in

We take all feedback seriously, as we strive for continuous improvement. We are happy to hear all your feedback!

You can leave your feedback via the contact form.

We would be happy to help you choose the right course according to your personal or business needs. Do not hesitate to contact us.

Our training advisors are there to help whenever you have a question or you are hesitating which training suits you the best.

Contact us: info@gladwellacademy.com and we will get back to you in 2 business days.

If you are looking for a particular training session, consulting, coaching, or workshop that is not on our website, please reach out to our team. As we are working together with several partners worldwide, we might have a tailored solution.

Please get in touch with us to inquire about the possibilities. Via sales@gladwellacademy.com